FAQ

Our valuation service is simple and transparent. Bring your watch to our shop, or send photos and detailed information through the contact form on the site. Our experts will examine the piece and provide you with an accurate estimate based on the current market value.

For a complete appraisal we recommend bringing the watch's original documentation, such as the certificate of authenticity, the warranty and the original box (if available). However, we can also proceed without these documents.

Yes, it is possible to sell a watch even without its original box or warranty. That said, the presence of these accessories can affect the final value of the piece.

We buy luxury watches from prestigious brands such as Rolex, Omega, Patek Philippe, Audemars Piguet, Cartier and many others. To check whether your model meets our purchasing criteria, you can contact us directly.

A valuation or appraisal generally takes 24–48 hours, depending on the complexity of the model and the information available.

Yes, every pre-owned watch sold by Prezioso Watches is covered by an additional 24-month warranty, on top of any warranty provided by the original manufacturer.

We recommend periodic servicing every 3–5 years, depending on use. Our servicing includes cleaning, lubrication and inspection of the mechanical parts to ensure maximum accuracy and longevity.

If your watch needs repairs, our team of experts is on hand to assess the problem and offer you a swift, professional solution. We use original spare parts only, to preserve the integrity of your timepiece.

Of course. You can book a personalised consultation at our shop or by video call. Our experts will be delighted to guide you in choosing or valuing your watch.

Our website is a catalogue of the timepieces available in the boutique: the watches cannot be purchased directly online. For each model you can tap “Request information” on the product page: this opens a WhatsApp conversation with our team, where you can check availability, price and details.

We will look after you personally at every stage — from selection to purchase — guaranteeing dedicated advice, certified authenticity and complete confidentiality. Alternatively, you are always welcome to visit us in the boutique or book an appointment.